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Maitland Walker is Lexcel accredited for another year

The team at Maitland Walker are proud to have been awarded Lexcel accreditation again by the Law Society following a recent independent assessment. Maitland Walker has held Lexcel accreditation since 2011.

Lexcel is the Law Society's legal practice quality mark for excellence in legal practice management and excellence in client care. Maitland Walker is carefully reassessed, every year, across all business functions and offices. This ensures that we continue to meet required standards of excellence in areas such as client care, case management and risk management.

Hilary Coles, partner and solicitor says “We are proud to have retained our Lexcel accreditation again. Our clients and potential clients can be assured that the way we manage the practice is efficient and promotes excellent client care standards. Clients can take comfort in knowing that the Firm has a management framework in place that achieves the required standard in the seven different areas covered by the Lexcel standard.”

How does Lexcel accreditation benefit our clients?

Lexcel accreditation is a way of demonstrating that we have passed independent assessments made to ensure that the way we manage files, client care and business process is up to the highest standards. This shows our commitment and ability to consistently deliver services that meet client expectations and improve overall satisfaction.

When you see the Lexcel mark at Maitland Walker you know that you can expect, amongst other things, regular and accurate cost estimates, a timely response to your enquiry, information on how charges are calculated, an opportunity to comment and provide feedback, as well as a safe and secure financial, IT and file management infrastructure within the Firm.

For more information about Lexcel, please visit the Law Society website.